Claremont Rug Company
The only Oriental rug company ever honored as Robb Report’s “Best of the Best.”
"One of the world’s best sources of antique carpets." – Financial Times
Antique Oriental Art Carpets
1-800-441-1332   |   Int'l +1-510-654-0816   |   Login / Wish List Call Us
Skip to content
  • Home
  • View Our Inventory
  • Shopping With Us
  • Education
  • Press
  • Clients’ Homes
  • Contact Us
Shopping With Us / Full Long-term Exchange Policy

Shopping With Us

Full Long-term Exchange Policy


All rugs sold from the Website are sold as described. Please carefully read each rug’s description before purchase.

Claremont Rug Company guarantees any carpets purchased from us will be subject to full exchange privileges long-term by the purchaser named on the sales invoice. At any time, any or all of the rugs may be exchanged by the purchaser for full credit of original purchase price.

To ensure the greatest longevity of a rug we require that it is brought to us at least every 6 years for cleaning and restoration, as we will choose the most appropriate wash or repair system and supervise work to be done properly. We do not authorize other sources of cleaning or restoration. Failure to use our cleaning services or allowing its condition to deteriorate without bringing it to us for restoration may result in the exchange value being decreased or forfeited.

The customer will be charged for cleaning any rug that has been owned over three months (or if dirty when used for less time.) We also require that clients pay for any restoration that is needed to make the rug marketable.

The purchaser may use exchange credit against the retail prices of any rug in our inventory. The purchaser may not exchange toward a rug that is on consignment to us. Any damage due to use, accident, fading, staining or misuse will decrease exchange credit.

The purchaser must pay for all out-of-pocket expenses, such as padding, shipping, pick-up, wash, restoration, delivery and installation. Exchange credit can never be used toward these charges. We do not offer cash refunds on any purchase for any reason.

Exchange credit on a rug purchased at Claremont Rug Company can be used by the purchaser toward the inventory of the Claremont Rug Company store only and cannot be used at Claremont 2 under any circumstances.

Exchange credit is non-transferable and has no cash value.

  • Wishlist Instructions
  • Client Accolades
  • Claremont’s Niche
  • In-home Shopping
  • Concierge Services
  • Free Shipping on Approval
  • Servicing the Larger Project
  • Full Long-term Exchange Policy
  • Videos
  • In-Home Presentations
  • Request Photos and Rugs on Approval
  • Experience The Collectors Gallery Upstairs at Claremont Rug Company
  • Visiting Claremont Rug Company in the San Francisco Bay Area
  • Terms of Use
  • Catalogs
  • Order our Catalog and Book
  • Our Gracious Stores
  • Directions to Our Gallery Complex

SHOPPING WITH US

  • Visit Our Gracious Galleries
  • Directions to Our Gallery Complex
  • Concierge Services
  • In-home Shopping
  • Request Photos & Rugs on Approval

OUR NICHE

  • Oriental Rug Market Pyramid
  • View Our Clients’ Rooms
  • Jan David Winitz, President
  • Long Term Exchange Policy
  • Claremont 2 Gallery

VISIT US

  • Claremont Rug Company
  • 6087 Claremont Avenue
  • Oakland, CA 94618 U.S.A.
  • info@claremontrug.com
  • 1-800-441-1332
  • Int’l +1-510-654-0816
  • Mon-Fri 10:00am - 5:30pm Pacific Time
  • Saturdays by private appointment
  • View Map

Get The Latest From
CLAREMONT RUG COMPANY

back to top
© 2021 Claremont Rug Company 6087 Claremont Ave. Oakland, CA 94618 U.S.A. Privacy Text-Only Gallery Today is April 16, 2021
Claremont Rug Company
Register for claremontrug.com

Not Registered Yet?

Claremont Rug Company is an internationally recognized source for art-level antique carpets for stunning home decoration and collection. Our online Gallery offers an extensive sampling of our vast, world-class inventory, tailored towards finding the perfect rugs for your interest. Register today to discover the many resources we offer:

  • Create in-depth wish lists to keep track of the rugs that interest you.
  • Add notes and rate rugs for future reference.
  • Share your wish list with your friends, family and designer or art consultant.
  • View over 700 stunning rugs from our virtually boundless collection.
  • Request pricing and further information on our rugs.
  • Receive educational materials, new articles featuring Claremont & advanced notification of special events.

Already have an account?

Create an Account
(* denotes required field)
[contact-form-7 404 "Not Found"]
  • Home
  • View Our Collection
  • Shopping With Us
  • Education
    ▸
    • Education
    • ANTIQUE RUG TYPE GUIDE
    • ANTIQUE ORIENTAL RUG CARE
    • DECORATING WITH ANTIQUE RUGS
    • COLLECTING & CONNOISSEURSHIP
    • Rug Care
    • JAN DAVID WINITZ, PRESIDENT
    • PURCHASING ANTIQUE RUGS
  • Press
  • Clients’ Homes
  • Contact Us
  • Login / Wish List