Concierge Services – After Purchase


Appraisals & Full Term Exchange Guarantee

All rugs sold from the Website are sold as described. Please carefully read each rug’s description before purchase.

Claremont Rug Company guarantees any carpets purchased from us will be subject to full exchange privileges long-term by the purchaser named on the sales invoice. At any time, any or all of the rugs may be exchanged by the purchaser for full credit of original purchase price.

To ensure the greatest longevity of a rug we require that it is brought to us at least every 6 years for cleaning and restoration, as we will choose the most appropriate wash or repair system and supervise work to be done properly. We do not authorize other sources of cleaning or restoration. Failure to use our cleaning services or allowing its condition to deteriorate without bringing it to us for restoration may result in the exchange value being decreased or forfeited.

The customer will be charged for cleaning any rug that has been owned over three months (or if dirty when used for less time.) We also require that clients pay for any restoration that is needed to make the rug marketable.

The purchaser may use exchange credit against the retail prices of any rug in our inventory. The purchaser may not exchange toward a rug that is on consignment to us. Any damage due to use, accident, fading, staining or misuse will decrease exchange credit.

The purchaser must pay for all out-of-pocket expenses, such as padding, shipping, pick-up, wash, restoration, delivery and installation. Exchange credit can never be used toward these charges. We do not offer cash refunds on any purchase for any reason.

Exchange credit on a rug purchased at Claremont Rug Company can be used by the purchaser toward the inventory of the Claremont Rug Company store only and cannot be used at Claremont 2 under any circumstances.

Exchange credit is non-transferable and has no cash value.

Padding And Installation

Padding choices and special needs are discussed at the time of purchase. We offer effective, state-of-the-art padding options for any type of flooring. In Northern California, our Claremont team of professionals will take care of installation. In all other cases, padding can be shipped to you with clear instructions for installation or competent local logistics personnel under our direction will install the padding for you.

Storage At Our Facility

We can arrange for storage of carpets for up to three years for our clients with large construction projects. We also are experienced consultants on the issues involved in long-term storage. Clients are responsible to provide insurance on any rugs we store for them.

Cleaning & Routine Maintenance

We offer a complete ongoing cleaning and maintenance program. We will arrange for pick up and shipping to Talisman, our world-class cleaning service. Our in-house expert restoration department will perform any repair that is needed. Read more about rug care here.

Accidents & Spills

Our Service Department takes great pride in supporting our clients’ trouble-free enjoyment of their carpet treasures. For unforeseen accidents or damage to your carpets, we have most of the solutions and can guide you through the cleaning and restoration process efficiently. In the rare case that a circumstance arises that we have never encountered, our service personnel make it a priority to research a solution for you.

Terms Of Use

By using Claremont Rug Company’s website you agree to be bound by the following terms and conditions. You may view the most current Terms of Use on our website at anytime. If you visit or shop within this website, you accept these conditions. Please read them carefully.

Privacy Policy

Claremont Rug Company (hereafter referred to as “we”) is committed to safeguarding your privacy online. We will not pass on your details to any third party. We collect three kinds of information from visitors to www.claremontrug.com: registration information, feedback information and Website usage information, from session cookies and log files. Neither session cookies or log files contain any personal information. By emailing us your details or by entering your details in an online form, you allow us to provide you with services and notifications. Every time you submit such personal information, we will treat that information in accordance with this privacy policy.

We will act in accordance with current legislation and aim to meet current Internet best practice. During the course of any visit to www.claremontrug.com, the pages you see, along with the possibility of a cookie, are downloaded to your computer. The vast majority of Websites do this, as cookies provide the Website author certain benefits, for instance, like finding out whether the computer has visited the Website before. This is done on second and future visits to the Website by checking to see, and finding, the cookie left there on the previous visit. If using cookies concerns you, we recommend that you set your browser preferences to reject cookies. To find out more information about cookies, please consult your browser’s help text. When you supply any personal information to us, we have legal obligations towards you in the way we deal with that data:

1. We must collect the information fairly.

2. We must let you know how we will use it.

3. We must tell you in advance if we decide to pass the information on to anyone else.

4. We must ensure that all personal information supplied is held securely.

www.claremontrug.com will not pass on any personal information you have given us to any other Website. Please note that any information you provide to us will only be used within Claremont Rug Company. It will never be supplied to third parties unless we are obliged by law to disclose information. If you wish to see our records of any correspondence you have sent to us, or if you have a query about this privacy policy, you can contact us by email: sales@claremontrug.com.

If this privacy policy changes in any way, we will place an updated version on this page. We recommend that you regularly review this policy to ensure you are always up-to-date on what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

Questions

Questions regarding our Terms of Use, Privacy Policy, Full Long-Term Exchange Policy or other policy related material can be directed to our support staff by clicking on the “Contact” link in the navigation menu. Or you can email us at: sales@claremontrug.com. Or call us at 1.800.441.1332.