Concierge Services
Visualizing how your potential carpet choices will look in your home has never been easier with our numerous presentation tools.
Visiting Our Digital Gallery at claremontrug.com
The large sampling of 1,000+ carpets featured on our website presents each rug as a crystal-clear screen-size image and as an expandable massive image for very close perusal and useful commentary.
You can organize your choices on your own Wish List that is there for you to return to for up to 3 years.
We also have an extensive online Antique Oriental Rug Educational Section that discusses Decorating
with Antique Carpets, Collecting and Connoisseurship, a Nine-point Methodology for Determining Quality
and Artistry, Main Categories of Antique Carpets, Oriental Carpet Care and much more.
Our Follow-Up to Your Inquiries
Your visit to our website gallery, phone consultation or email communication with one of our carpet
consultants is followed up with high-resolution, color-accurate images of your rug choices either as
digital files, 8×10 photographs or both.
We can Photoshop your rug choices in place into an image of your room if you provide 3-mg files
from your smartphone or digital camera.
Assisting the Purchasing Process
Considering the tremendous impact that well-chosen antique Oriental rugs have on a room, many
clients choose one of our two trouble-free methods of seeing rugs in situ before coming to a decision.
See Rugs on Approval Before Purchasing
Over our more than three decades of business, we have made shipping on approval efficient and
economical. No matter what the size, all rugs arrive folded in sturdy boxes. You are welcome to
lay them out yourself and after the agreed upon approval period, you simply place any carpet that
does not work out back in its box, re-tape, and we will arrange for Fed Ex to pick it up. Or you can
arrange through our Services Department to have your carpet choices presented to you by a competent
local logistics company who will install those rugs you select with anti-skid padding and take away any
you decide not to keep. Shipping is very economical; we pass along to you the deep discount we receive
through Federal Express. Interstate purchases are sales tax exempt.
In-Home Presentations
We offer a unique home presentation service for multiple-carpet projects anywhere in USA for room-size,
oversize or collectible rugs. Enjoy the salon experience in your own home, as one of our senior carpet
consultants and support staff show you numerous pre-selected rugs for each space you wish to furnish.
This allows you to compare sizes, color balances, and different styles that help you to determine the very best choice for each space.
Full Services for Successful Ownership
Padding & Installation
Padding choices and special needs are discussed at the time of purchase. We offer effective, state-of-
the-art padding options for any type of flooring. In Northern California, our Claremont team of professionals
will take care of installation. In all other cases, padding can be shipped to you with clear instructions for
installation or competent local logistics personnel under our direction will install the padding for you.
Services for Collectors
Our knowledgeable service department can consult with you about the methods of hanging rugs on walls
and affix hanging devices to your rugs. As well, we can guide you how to successfully store rugs long-term,
and even how to renovate a closet or small room to become a rug vault to house your excess inventory.
(or: …to securely house any carpets not currently on display.)
Storage at Our Facility
We can arrange for storage of carpets for up to three years for our clients with large construction projects.
We also are experienced consultants on the issues involved in long-term storage.
Cleaning & Routine Maintenance
At any time, you can join our Claremont Services Circle. We will keep track of the cleaning and routine
maintenance program you set up for each carpet you purchase from us. We will arrange for pickup and
shipping to Talisman, our world-class cleaning service. Our in-house expert restoration department will
perform any repair that is needed.
Accidents & Special Needs
Our Service Department takes great pride in supporting our clients’ trouble-free enjoyment of their carpet
treasures. For unforeseen accidents or damage to your carpets, we have most of the solutions and can
guide you through the cleaning and restoration process efficiently. In the rare case that a circumstance
arises that we have never encountered, our service personnel make it a priority to research a solution
for you.
Appraisals & Full Exchange Guarantee
We include complete written appraisals with photos and background information for all purchases.
Claremont’s unique Long-term Exchange Policy offers clients great flexibility if their needs or interests
change over time and attests to the lasting value of the art-level rugs we offer.