ONLINE PURCHASE RETURN POLICY
The following only applies to rugs purchased directly on the website. Shipping within the United States via FedEx three-day service is included at no extra charge. If the rug is returned to us, the purchaser is liable for shipping both ways. If you decide, for any reason that you do not wish to purchase the rug, you may ship it back to us within 3 days of receipt for a full refund.* The rug must be returned in the exact condition as received.
*You will be responsible to pay for the cost of shipping the rug to you and back to us using the FedEx return label we will provide.(No other shipping method may be used.) We will deduct the shipping charges from your refund amount.
All sales in which rugs are shipped to addresses outside of the U.S.A. and its territories are final. International clients are responsible for all shipping and / or VAT charges.
In addition to the above, all sales are considered final if:
• You agreed to buy the rug without needing to see it in person or trying it out in the space.
• You do not ship the rug back to us within 3 days after receipt.
• You had requested specific alterations to be made to the rug.
• The rug had been damaged while in your care.
• No one was at the location (that you specified) to receive the delivery (in the event that the rug was returned to Claremont Rug Company, the buyer will be charged all shipping and handling charges)
We include a Full Exchange Policy without time limit with each purchase.
If you have additional questions or need more information, please call us at 1-800-441-1332 (01–510-654-0816 International) or contact us via email here. One of our expert sales associates will be happy to answer any questions you have, so that you may proceed with your purchase with great confidence.
All rugs sold from the Website are sold as described. Please carefully read each rug’s description before purchase.
FULL LONG-TERM EXCHANGE POLICY
Claremont Rug Company guarantees any carpets purchased from us will be subject to full exchange privileges long-term by the purchaser named on the sales invoice. At any time, any or all of the rugs may be exchanged by the purchaser for full credit of original purchase price.
To ensure the greatest longevity of a rug we require that it is brought to us at least every 6 years for cleaning and restoration, as we will choose the most appropriate wash or repair system and supervise work to be done properly. We do not authorize other sources of cleaning or restoration. Failure to use our cleaning services or allowing its condition to deteriorate without bringing it to us for restoration may result in the exchange value being decreased or forfeited.
The customer will be charged for cleaning any rug that has been owned over three months (or if dirty when used for less time.) We also require that clients pay for any restoration that is needed to make the rug marketable.
The purchaser may use exchange credit against the retail prices of any rug in our inventory. The purchaser may not exchange toward a rug that is on consignment to us. Any damage due to use, accident, fading, staining or misuse will decrease exchange credit.
The purchaser must pay for all out-of-pocket expenses, such as padding, shipping, pick-up, wash, restoration, delivery and installation. Exchange credit can never be used toward these charges. We do not offer cash refunds on any purchase for any reason.
Exchange credit on a rug purchased at Claremont Rug Company can be used by the purchaser toward the inventory of the Claremont Rug Company store only and cannot be used at Claremont 2 under any circumstances.
Exchange credit is non-transferable and has no cash value.
We will act in accordance with current legislation and aim to meet current Internet best practice. During the course of any visit to www.claremontrug.com, the pages you see, along with the possibility of a cookie, are downloaded to your computer. The vast majority of Websites do this, as cookies provide the Website author certain benefits, for instance, like finding out whether the computer has visited the Website before. This is done on second and future visits to the Website by checking to see, and finding, the cookie left there on the previous visit. If using cookies concerns you, we recommend that you set your browser preferences to reject cookies. To find out more information about cookies, please consult your browser’s help text. When you supply any personal information to us, we have legal obligations towards you in the way we deal with that data:
1. We must collect the information fairly.
2. We must let you know how we will use it.
3. We must tell you in advance if we decide to pass the information on to anyone else.
4. We must ensure that all personal information supplied is held securely.